1. How long does shipping take?
- Shipping times vary based on your location and the shipping method chosen. Typically, domestic shipments within The Netherlands arrive within 2-5 business days, while international shipments may take longer.
2. What are the shipping costs?
- Shipping costs depend on the destination and the chosen shipping method. We offer both standard and expedited shipping options with varying costs.
3. Do you offer international shipping?
- Yes, we offer international shipping to most countries. Additional customs duties and taxes may apply, which are the responsibility of the buyer.
4. What payment methods do you accept?
- We accept major credit cards (Visa, MasterCard, American Express), PayPal, and bank wire transfers for purchases.
1. What is your return policy?
- We offer a 60-day return policy from the date of delivery for a full refund or exchange. The watch must be in its original condition with all packaging and tags intact.
2. How do I initiate a return or exchange?
- Please contact our customer service team within the return period to initiate the process. We will provide you with a return authorization and instructions for sending the watch back.
3. Are there any items that cannot be returned?
- Customized or engraved watches cannot be returned unless there is a defect or error on our part.
1. Do your watches come with a warranty?
- Yes, all our watches come with a manufacturer’s warranty. The duration of the warranty varies by brand and model. Please refer to the product description for specific warranty details.
2. What does the warranty cover?
- The warranty typically covers defects in materials and workmanship under normal use. It does not cover damage caused by accidents, misuse, or unauthorized repair attempts.
3. How do I make a warranty claim?
- If you believe your watch has a defect covered by the warranty, please contact our customer service team. We will assist you in filing a claim with the manufacturer or provide guidance on the next steps.
At Apollo Horology, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. Please take a moment to familiarize yourself with our privacy practices.
1. Information We Collect:
We collect various types of information in order to provide and improve our services to you. The types of information we may collect include:
Personal Information: Name, address, email address, phone number, payment information, and other similar details.
Transaction Information: Details about purchases you make through our website.
Usage Information: Information about how you interact with our website, such as IP address, browser type, pages visited, and referring URLs.
Communications: Correspondence and communications between you and Apollo Horology, including via email or through our customer service channels.
2. How We Use Your Information:
We use the information we collect for various purposes, including:
Processing and fulfilling your orders and transactions.
Communicating with you, including responding to your inquiries and providing customer support.
Improving our products, services, and website functionality.
Marketing and promotional purposes, with your consent where required by law.
Preventing fraud and enhancing the security of our website and services.
3. Information Sharing:
We do not sell, trade, or otherwise transfer your personal information to outside parties except as necessary to provide our services to you. This may include sharing information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
4. Data Security:
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We use industry-standard encryption technologies, secure server configurations, and regular security audits to protect your data.
5. Your Rights:
You have certain rights regarding your personal information, including the right to access, correct, or delete your information. You may also have the right to object to the processing of your personal information or withdraw any consent you have provided. To exercise these rights, please contact us using the contact information provided below.
6. Children’s Privacy:
Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under the age of 16, we will take appropriate steps to delete that information.
7. Changes to This Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices and services. We encourage you to review this Privacy Policy periodically for any updates or changes.
8. Contact Us:
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
menze.houtman@wur.nl
Effective Date: 19/06/2024
This Privacy Policy was last updated on 19/06/2024 and is effective as of that date.
Thank you for trusting Apollo Horology with your personal information. We are committed to protecting your privacy and providing you with a secure and enjoyable shopping experience.